James Dunn Roofing Limited

Station Road

Enslow

Kidlington, Oxfordshire, OX5 3AX

Oxfordshire County Council Trading Standards Buy With Confidence Scheme

View our certificate here

What's the scheme all about?

The aim of the Buy with Confidence scheme is to help consumers to avoid rip-offs and cowboys by providing a list of reputable local businesses, in a wide range of different trades.  Member companies have been independently checked by staff from the Oxfordshire County Council Trading Standards Service against the Scheme rules.

Who is running the scheme?

The scheme is run by Trading Standards departments in a number of County and Local Authorities.  Please see the Oxfordshire County Council Buy with Confidence web site http://www.oxfordshire.gov.uk/tradingstandards for a full list of approved members and relevant contact details.

How can consumers be sure that the businesses on the scheme are reliable?

All members are subjected to stringent checks by the Oxfordshire County Council Trading Standards staff to ensure their trustworthiness and compliance with the law.  Levels of consumer complaints against members are also monitored on a regular basis.

Does this mean consumers will never have a problem with a member of the scheme?

No, it is not possible to ensure that nothing will ever go wrong.  However, if you have a problem with a member of the scheme they are required to deal with any complaints in a fair and equitable manner.  If the complaint cannot be resolved, the Trading Standards Service will attempt to assist in reaching a solution.

Does the scheme guarantee that members will offer the lowest price?

No.  Members are not required to offer the lowest price, but they are expected to offer value for money and make all charges clear at the start of a contract and remember, the cheapest quote will not necessarily be the best one.

Does the scheme guarantee the quality of goods or workmanship?

Members of the scheme are committed to providing a quality service to their customers and complying with both the letter and the spirit of the law.  The scheme cannot, however, guarantee the quality of their work but would not permit membership to businesses that give rise to regular complaint.